Core Business

We are a company founded in 1985; our core business is to offer technical support services for card printers, electronic payment devices and access control systems, we also provide support for solutions of electronic document handling and technical equipment in general.

More than 30 years of experience in the venezuelan market, we have strived to offer a differentiating element that adds value in our customers’ business, providing professional support along the other companies in the group.

1

Resolved issues

1

Spare Parts Installed

Wide experience

In the support of hardware solutions for several sectors: financial, industrial, government, oil, retail, among others.

We have a wide portfolio of services that covers the areas of technical support, specialized advice on maintenance and monitoring of massive platforms.

Partners

These are the alliances that have consolidated our portfolio

EVOLIS

Founded in France in 2000, Evolis is a leading company in the European photo identification market for both the financial sector and other sectors of the economy. With headquarters in Angers and Paris (France) and subsidiaries in the United States (Miami), Singapore, India (Bombay) and China (Shanghai), Evolis is currently second in companies of its kind.

They have more than 400 authorized distributors in the more than 125 countries where the brand has presence. According to official figures of the brand, its income during 2013 amounted to 56.1 million euros. For more information about this partner, visit its website in English

ENTRUST DATACARD

Founded in 1969 by Willis K. Drake in Minnesota (United States) and with presence in more than 150 countries, Entrust Datacard has established itself in its more than 40 years of commercial activity, as one of the most prestigious manufacturers and distributors worldwide regarding plastic card personalization systems.

Headquartered in the North American city of Minnetonka and branches in Asia, Africa, Europe, India, the Middle East, North America and Latin America, Entrust Datacard has provided the most varied sectors worldwide with secure plastic identity cards, for the most varied purposes: debit and credit cards, passports, identity documents and identification cards.

With solutions that include hardware, software and applications, it has become the brand responsible for the existence of more than 10 million cards worldwide and some 7 million smart cards, occupying approximately 90% of the payment card market worldwide. To learn more about Entrust Datacard, visit their page
here.

KODAK ALARIS

Kodak Alaris shows the power of images and information to businesses and consumers. Its digital scanners and software services help companies exploit the full potential of their information.

This company is looking to unleash the creative power of its consumers, offering them digital tools that can turn an ordinary photo into a story worth telling again and again, its photographic paper, printing kiosks and suite of applications can access the emotional power of moments that are defining our lives.

For Kodak Alaris, to provide its customers with this power is to believe in people and to recognize the creative potential of every human being. If you want to know more about this provider, click here.

ACROSOFT

It’s a North American company based in Florida, with more than 7 years of experience and a team of professionals specialized in computer science.

It is dedicated to the commercialization of access control, time and attendance systems, in addition to smart cards; it has successfully met the needs of thousands of clients located in the Americas and the Caribbean. For more information about this brand, official page.

PERTO

Perto began operations in Brazil in 1986 as a Digicon division dedicated to the commercialization of access turnstiles, traffic controllers and electronic ticket systems for urban transport, from which two years later he became independent, targeting electronic payments area.

It is important to mention that it was a pioneer for the region in the manufacture and commercialization of bank automation products.

Its industrial park covers more than 33,000 square meters in the Brazilian municipality of Gravataí, a main headquarters in Sao Paolo and installation of more than 500,000 solutions around the world that guarantee the quality of its solutions. 

For more information about this business partner, visit their website.

Services

We provide our clients with high-tech solutions and services.

Training

We guarantee that your staff will be updated receiving training sessions on our solutions.

Platform implantation

We advise you in this process, including product selection, purchasing and importation, until the deployment of your platform within the local market.

Technical support

In its “On Site” or “Depot” modalities, our technical support help you ensure the proper functioning of your equipment throughout its useful life.

Maintenance contract or per call service?

  • Unlimited tickets  (On Site for clients in Caracas).
  • Level 1 support (by phone).
  • A quarterly preventive maintenance (On Site for clients in Caracas).
  • Unlimited training sessions for operators in our facilities.
  • Priority in the attention:

On Site: 3 business days.

Depot: 3 business day form the moment we receive the device at Help Desk

  • Preventive maintenance is not included.
  • Trainings are not included.
  • Support have a response time of 5 business days, after approval and payment of the quote.

Help Desk

With a phone call some issues can be solved:

  • Phone assistance +58(212)283.53.66
  • On Site or Depot Suppot

Our customers

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