technical support
technical support
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How do we help you?

In its “On Site” or “Depot” modalities, our technical support help you ensure the proper functioning of your equipment throughout its useful life.

Wide experience

Our core business is to offer technical support services for card printers, electronic payment devices and access control systems, we also provide support for solutions of electronic document handling and technical equipment in general.

More than 35 years of experience in the venezuelan market, we have strived to offer a differentiating element that adds value in our customers’ business, providing professional support along the other companies in the group.


Supplies and Spare parts

We offer a wide range of spare parts for ID printers in excellent and optimal condition.

Also, We cover your needs in original supplies for Entrust brand Centralized Emission equipment.

You choose the option that best suits your company

  • Unlimited tickets  (On Site for clients in Caracas).
  • Level 1 support (by phone).
  • A quarterly preventive maintenance (On Site for clients in Caracas).
  • Unlimited training sessions for operators in our facilities.
  • Priority in the attention:


  • Preventive maintenance is not included.
  • Trainings are not included.
  • Support have a response time of 5 business days, after approval and payment of the quote.


We guarantee that your staff will be updated receiving training sessions on our solutions.


These are the alliances that have consolidated our portfolio


Founded in France in 2000, Evolis is a leading company in the European photo identification market for both the financial sector and other sectors of the economy. With headquarters in Angers and Paris (France) and subsidiaries in the United States (Miami), Singapore, India (Bombay) and China (Shanghai), Evolis is currently second in companies of its kind.

They have more than 400 authorized distributors in the more than 125 countries where the brand has presence. According to official figures of the brand, its income during 2013 amounted to 56.1 million euros. For more information about this partner, visit its website in English


Entrust keeps the world moving safely by enabling trusted identities, payments and data protection around the globe. Today more than ever, people demand seamless,

secure experiences, whether they’re crossing borders, making a
purchase, or accessing corporate networks. With our unmatched
breadth of digital security and credential issuance solutions, it’s
no wonder the world’s most entrusted organizations trust us.


Kodak Alaris shows the power of images and information to businesses and consumers. Its digital scanners and software services help companies exploit the full potential of their information.

This company is looking to unleash the creative power of its consumers, offering them digital tools that can turn an ordinary photo into a story worth telling again and again, its photographic paper, printing kiosks and suite of applications can access the emotional power of moments that are defining our lives.

For Kodak Alaris, to provide its customers with this power is to believe in people and to recognize the creative potential of every human being. If you want to know more about this provider, click here.


It’s a North American company based in Florida, with more than 7 years of experience and a team of professionals specialized in computer science.

It is dedicated to the commercialization of access control, time and attendance systems, in addition to smart cards; it has successfully met the needs of thousands of clients located in the Americas and the Caribbean. For more information about this brand, official page.


Perto began operations in Brazil in 1986 as a Digicon division dedicated to the commercialization of access turnstiles, traffic controllers and electronic ticket systems for urban transport, from which two years later he became independent, targeting electronic payments area.

It is important to mention that it was a pioneer for the region in the manufacture and commercialization of bank automation products.

Its industrial park covers more than 33,000 square meters in the Brazilian municipality of Gravataí, a main headquarters in Sao Paolo and installation of more than 500,000 solutions around the world that guarantee the quality of its solutions. 

For more information about this business partner, visit their website.

Help Desk

With a phone call some issues can be solved:

  • Phone assistance +58(212)283.53.66
  • On Site or Depot Suppot

Our customers

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